Refund & Cancellation Policy

1. Appointment Bookings (One-to-One/Consultations)

User Cancellations:

• Cancellations made 24 hours or more before the scheduled session → 100% refund or free reschedule.
• Cancellations made 6–24 hours before → 50% refund or reschedule with expert approval.
• Cancellations made less than 6 hours before → No refund (reschedule subject to expert's consent).

Expert Cancellations:

• If an expert cancels a session at any time → 100% refund or free reschedule at user's choice.
• Repeated cancellations by an expert may lead to review of their listing.

No-Show Policy:

• If the user does not attend the session without notice → No refund.
• If the expert does not attend → 100% refund + priority reschedule option.

2. Technical Issues / Failed Sessions

• If a session cannot be completed due to technical errors (app/server issues) → user is entitled to full refund or free reschedule.
• If issues occur due to user-side network/device problems → refund will not be applicable, but a reschedule may be allowed (expert's discretion).

3. Refund Processing

• Approved refunds will be processed to the original payment method within 7–10 business days.
• In case of third-party payment gateways, timelines may vary as per their policies.

4. Special Conditions

• Promotional Offers & Discounts: Non-refundable unless explicitly mentioned.
• Violation of Terms: If a user or expert is found violating the app's terms of service, no refund will be provided.

5. Contact for Refunds & Support

For cancellations, reschedules, or refund requests, please contact us at:

Email: office@meeturexpert.com
Phone: +91-9938745015